Frequently Asked Questions
Everything you need to know about your K-Beauty journey with SEOULSKIN.
Are your products 100% authentic?
Yes, we guarantee 100% authenticity. We source all our products directly from authorized distributors and manufacturers in South Korea.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on used skincare products.
Do you offer international shipping?
Yes, SEOULSKIN ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.